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Did you know that Business Process Improvement is also AI’s duty?

They say a potent and an efficient process forms the basis of every organization that has tasted success ever. Considering how time and technology has changed in the last few years, sustaining an efficient business process is not a walk in the park.

This is where Artificial Intelligence (AI) steps in and changes the whole game.
Note: John McCarthy was the one who first conceived the concept of Artificial Intelligence in the year 1955.

By identifying the objects, grasping their usage patterns, and reacting to speech patterns, AI not only makes our life pretty easy but also chips in with its professional touch by comprehending the preferences of customers in detail.

Result- The industry and business are impacted severely. Witnessing the spurt in AI usage within personal and professional boundaries, over time manufacturing, energy, retail, and healthcare industries have picked up the tab and poured their money in AI, in a bid to reap the benefits of this exalted technology.

And that’s how the world rolls.

Linking Process Improvement with AI

To put it as simply as possible, AI is the capability of machines to perform like human beings (something similar to Siri or Alexa). In other words, AI is designed to make a process or a course of action a pushover, an untroublesome activity.

With machines getting smarter with the induction of AI, process improvement reached new levels. Consumers came across the concept of a ‘virtual personal assistant’ who can carry to completion tasks such as scheduling appointments, taking down notes, or even ordering goods for them. (Life is easy, life is good!)

But why did AI had to step in to improve process in the first hand?

Narrating plays a significant role in process improvement and its implication has far-fetched impacts. Thus, the knowledge collection cannot rely on the memories of the stakeholders that are on the thin ice.

Add to it, often people have information but are unable to report it, and even reporting frequently witness gaps that lead to ambiguousness.

Curtains up here comes AI.

Process improvement is a course of action that includes assembling information about how a particular process is presently running. Squeezing in AI in a process can help supervisors, who are at the helm; spot the patterns, narrate the present scenario, and spell out the key signals in the process.

Add to its list of credentials, combining AI with a process also leads to optimum planning and reasoning moments, leading to a transformation of group inputs into personalized process models. Banking on these knowledge libraries, AI can make strides and perk up the workflow of an organization, pushing it to heights never imagined.

A real-life instance

You must have ordered pizza from Domino’s, maybe 100 times in your life, but did you know that this billion-dollar venture uses AI to makes things far more convenient for you?

With the introduction of a voice, command from a Smartphone to order a pizza, go through a menu or locate an order has only upped the sales for the company.

Bottom line- AI, at the very core of its foundation is intended to make people and customers very happy. Converting data that is unstructured into something that is more proper and easy to understand, (something that is called predictive information) is what AI stands for.

How AI helps process improvement?

AI has left a lot to the imagination for its future impact. For instance, AI is intended to aid medical clinics to diagnose health issues and go through X-rays with the help of a Smartphone, electric components at home to get charged automatically and energy savings setting new standards, sufficing everyone.

Strategically speaking, AI can improve process by:
• Providing excellent customer service
• Hiring the right talent
• Enhancing the customer retention approach
• Uncovering potential anomalies
• Assessing brand exposure

The future of workforce is AI

AI is not brought to the platter to replace human efforts. It is a tool, a machine to make human efforts easy. Although one cannot turn a blind eye to the fact that automation is the primary factor to run a business efficiently, the whole concept of it is still under wraps for many.

However, one thing is crystal clear, though AI is adept in analysing and predicting, it is the humans who make the informed decisions based on the analysis.

At SPIN we understand the amalgamation of AI and human and have proficiency in implementing it.

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