NPS Optimizer Highlights Topics to Focus
Net Promoter Score (NPS) Optimizer paired with Natural Language Processing (NLP), sentiment analysis and data miner analyze huge volumes of Customer feedback—from social media, your website, your call center agents, or any other sources. Our full service NPS Optimizer analyzes the customer’s opinion about topics ranging from your products and services to your location, your advertisements, or even your competitors.
- Handles huge volume of comments, feedback at time
- Measures and creates a baseline for your NPS
- Analyzes data from NPS surveys, call centers, any other sources you want
- Highlights the detractor or promoter topics that needs attention
- Monthly packaged insights review on customer feedback about your brand/product from our experts